Last updated: 1 August 2026
We ship orders from the United Kingdom via tracked courier services. Standard delivery typically takes 2–4 working days within the UK; international timeframes vary by destination and are shown at checkout. A tracking link is emailed once your order dispatches.
Shipping costs are calculated at checkout based on destination and order weight. Any free-shipping thresholds will be clearly shown on the site at the time of your order.
Under the Consumer Contracts Regulations 2013, you may cancel your order for any reason within 14 days of receiving your goods, without giving a reason. To cancel, email support@rivoup.com with your order number.
Once you've told us you wish to cancel or return an item, please send it back within 14 days in its original condition and packaging where possible. Return postage is your responsibility unless the item is faulty or was sent in error.
We refund the full item price (and standard delivery cost, where the full order is returned) to your original payment method within 14 days of receiving the returned item, or of receiving evidence you've sent it back.
If an item arrives faulty, damaged, or incorrect, contact us within 30 days for a free replacement, repair, or full refund, in line with the Consumer Rights Act 2015. We may ask for a photo of the issue to help resolve it quickly.
For hygiene reasons, certain items (such as opened in-ear audio accessories) cannot be returned once the seal is broken, unless faulty. This does not affect your statutory rights for faulty goods.
For any shipping or return query, reach us at support@rivoup.com or +44 7465 637821, Mon–Fri 9:00–17:30 UK time.